Vanessa is a Solutions Engineer at Jeli.io helping companies make the most of their incidents. Previously, she led Resilience Engineering at Enova and has spent the last decade focusing on Production Incident processes, learning from incidents, and handling Major Incidents as Incident Commander. She has spoken and written on incident metrics, sharing learnings, and in 2021 co-authored Jeli’s Howie: The Post-Incident Guide. 

She is passionate about continuous improvement, getting teams to talk to each other, and sharing incident findings.